No Room for Poor Coaches
On most coaching platforms, a coach pays for a listing and that's it. No oversight, no feedback, no consequences. Whether the coach delivers fantastic work or doesn't respond to messages for weeks — the listing stays up. As a client, you have no idea what to expect.
At MentraNova, things work fundamentally differently. Coaches are rated by real clients after real sessions. No fake reviews, no self-written recommendations. Only honest, verified feedback from people who have actually worked with the coach.
This means: a coach who does nothing, who is unprofessional, or who simply isn't good enough, is automatically filtered out. And a coach who consistently delivers excellent work? They rise to the top and are shown first to new clients.
At MentraNova, you earn your place on the platform. Not by paying, but by delivering results for your clients. That's fair for everyone.
How Our Rating System Works
Our rating system is designed to be as fair and transparent as possible — for both clients and coaches. Here is exactly how it works:
- After each session or coaching period, the client can leave a rating. This is voluntary but actively encouraged.
- Star system from 1 to 5 across different categories. Not a single overall score, but a detailed picture of quality.
- Five categories: Listening Skills, Engagement, Results, Professionalism, and Recommendation.
- Reviews are visible on the coach profile. Future clients can read what others have experienced.
- Average score determines visibility: coaches with higher scores are shown more prominently in search results and matching.
- Consistently low scores lead to reduced visibility or — in case of structural issues — removal from the platform.
Six Pillars of Our Quality System
Honest Reviews
Only real, verified clients can leave reviews. No fake accounts, no self-written recommendations. Every review comes from someone who has actually had sessions.
Star Rating
A clear 5-star system visible on every coach profile. At a glance, you can see the average score and the number of ratings. Transparent and straightforward.
Quality Threshold
A minimum quality score is required to remain on the platform. Coaches who consistently perform below this threshold become less visible or are removed.
Automatic Ranking
The best coaches automatically receive the most visibility. The higher your score and the more positive reviews you have, the more prominently you appear in search results.
Verified Reviews
Every review is linked to a real client-coach relationship. No anonymous attacks, no fake reviews from competitors. Only authentic, verifiable feedback.
Continuous Improvement
Coaches receive detailed feedback per category. This way they know exactly where they excel and where there is room for growth. The system encourages improvement.
What Happens to Poor Coaches?
We believe in transparency. That's why we clearly explain what happens when a coach consistently underperforms. There are no hidden processes — everything is clear.
Consistently low scores → the coach becomes less visible in search results and matching
Client complaints → investigation by our quality team with both sides heard
No improvement after feedback → the coach receives a warning and an improvement plan
Structurally no improvement → removal from the platform
This is not a punishment, but protection for you as a client and motivation for coaches to deliver their best work. Coaches who are open to feedback grow along — and that's exactly what we want.
MentraNova vs. Other Platforms
How does our rating system compare to what you find elsewhere? Most coaching directories and freelance sites offer hardly any quality control. Here is an honest comparison:
| Feature | MentraNova | Directories / Databases | Freelance Sites |
|---|---|---|---|
| Client reviews | Detailed per category | None or limited | General, unstructured |
| Verified reviews | Only from real clients | Not verified | Sometimes verified |
| Quality threshold | Minimum score required | Anyone can pay | No minimum standard |
| Automatic ranking | Based on quality | Based on payment | Mixed: price and reviews |
| Consequence for poor quality | Reduced visibility / removal | No consequences | Only after many complaints |
| Transparency | Full openness about the system | Opaque | Variable |
| Profile badges | Quality and diploma badges | None | No relevant badges |
What Do You Rate?
When you leave a review for your coach, you don't simply rate "good" or "bad." You give a score across five specific categories that together provide a complete picture of the quality of guidance.
For Coaches: Why This System Is Fair
Some coaches may be hesitant about a rating system. We understand that. But our system is designed to be fair — not to punish, but to reward.
- Full transparency: You know exactly how the system works. No hidden algorithms, no unclear criteria. The rules are the same for everyone.
- Valuable feedback: You receive detailed feedback per category. This way you know exactly what your clients appreciate and where you can still grow.
- Quality is rewarded: The better you perform, the more visibility you get. Top coaches are shown first to new clients — that's earned reach.
- Only legitimate reviews: Only real clients with whom you have actually worked can leave a rating. No anonymous attacks from competitors or fake accounts.
- Both sides heard: In case of complaints, your side of the story is always heard too. We do not make decisions based on a single review.
- Opportunities to improve: If your score drops, you first receive feedback and the chance to improve. Removal is always a last step, never the first.
Good coaches have nothing to fear from ratings. On the contrary: our system ensures that your quality becomes visible and that you attract the clients you deserve.
Combined with Diploma Verification
Our rating system does not stand alone. It works together with our diploma verification system to provide a double quality guarantee.
Diploma badges tell you that a coach has the right training and certifications. Ratings tell you how that coach performs in practice. Together they give you the complete picture:
- Diploma badge: "This coach has the right qualifications" — verified by our team.
- Rating score: "This coach also actually delivers results" — confirmed by real clients.
- Combined: You know the coach is both qualified and proven effective. That's a certainty you won't find anywhere else.
This dual system is unique to MentraNova. On other platforms you either have a list of names (without reviews), or reviews without diploma verification. We combine both, so you can choose a coach with confidence.
Summary: Why Our Rating System Works
- Only verified reviews from real clients after real sessions
- Five rating categories for a complete quality picture
- Automatic ranking so the best coaches are the most visible
- Quality threshold that ensures poor coaches are filtered out
- Transparent process with both sides heard in case of complaints
- Combined with diploma verification for a double quality guarantee
- Fair for coaches who receive feedback to grow and are rewarded for quality
